At WiFiBikes, we are dedicated to safeguarding the privacy and security of all our customers and website users. For more information on how we protect your privacy, please contact us at info@thecyclefactory.in. As the provider of our digital content and services, WiFi Bikes is the data controller and we act as the entity responsible for your privacy. We may periodically update this privacy policy.

When do we collect your personal information?

We might collect personal data when you visit the www.wifibikes.in website, place an order online, purchase a product from our website and official listed marketplaces, engage with us on social media, contact us via email or any other channel, participate in a competition or event, or subscribe to our mailing list.

What type of personal data do we collect and why do we collect it?

The data we collect may encompass your name, email address, residential address, phone number, social media usernames (if you interact with us through these platforms), and email preferences. Web usage data (while you are using our website) may also include your IP address, geographical location, browser and operating system, and details of your visit to our website (including the pages you visited). We may also gather information about your visit through cookies in your web browser.

We collect your personal data to support all our sales and service channels, deliver products you’ve purchased online, offer digital services, and enhance your customer experience. We strive to provide you with information we believe will be of interest or relevance. We will only send you marketing messages or emails with your consent, and you can withdraw this consent at any time.

We gather technical information about your visit to our website to ensure the best user experience possible by analyzing user behavior and improving our online services. We also use this information to help protect our website and enable us to meet our legal obligations concerning your data.

How do we share your personal data?

We will never sell any of the personal information you provide us, including your name, email address, home address, phone number, or any other details you share with us, to third parties.

How is your personal data secured?

We prioritize information security, and it is critical to us that your data is properly protected. Our website and digital channels all utilize secure “https” connections, and we rely on trusted third-party payment providers who adhere to necessary PCI and DSS security standards. We neither retain nor hold any payment details or financial data. When you subscribe to our mailing lists, your information is securely transmitted over an “https” secure connection, and access to your personal data is password-protected and strictly limited to those who need it. Our website is hosted on servers utilizing best-practice security and encryption, with restricted access.

How do we contact you with marketing messages?

With your express permission, we will contact you via email with relevant marketing content. If you no longer wish to hear from us, you can click on the “unsubscribe” link in any of our marketing emails to update your preferences. Alternatively, you can email info@thecyclefactory.in to let us know your communication preferences. Once you have made this request, we will update our records to ensure that you no longer receive unwanted emails.

How long do we retain your information?

We won’t retain your data longer than necessary. If you have opted to receive promotional emails, we will store your details for as long as you remain a subscriber. If you have given us any other information, we will retain it for as long as we need it to provide you with services or for our record-keeping requirements.

Web usage information (sent to Google Analytics to analyze traffic and user behavior) is retained for a period of 26 months and may include data like your IP address, geographical location, browser usage, and operating system. Any personal data older than this is automatically deleted or anonymized. All historical data can remain for analysis.

Questions, complaints, and contacts

If you have any questions or feedback about this privacy notice or want to exercise any of your rights concerning our use of your personal information, you can contact us via the following channels:

Phone: +91 8956863599

Address: FL-B-503 GANGA MELROSE, SN-60A/1/2/1B GHORPADI, PUNE, PUNE City, PUNE-411001, Maharashtra